59 lines
1.8 KiB
Markdown
59 lines
1.8 KiB
Markdown
# Troubleshooting
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> Source: `docs/troubleshooting.mdx`
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> Canonical URL: https://sandboxagent.dev/docs/troubleshooting
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> Description: Common issues and solutions when running sandbox-agent
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---
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## "Agent Process Exited" immediately after sending a message
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This typically means the agent (Claude, Codex) crashed on startup. Common causes:
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### 1. Network restrictions
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The sandbox cannot reach the AI provider's API (`api.anthropic.com` or `api.openai.com`). Test connectivity with:
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```bash
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curl -s -o /dev/null -w '%{http_code}' --connect-timeout 5 https://api.anthropic.com/v1/messages
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```
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A `000` or timeout means the network is blocked. See [Daytona Network Restrictions](#daytona-network-restrictions) below.
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### 2. Missing API key
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Ensure `ANTHROPIC_API_KEY` or `OPENAI_API_KEY` is set in the sandbox environment, not just locally.
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### 3. Agent binary not found
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Verify the agent is installed:
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```bash
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ls -la ~/.local/share/sandbox-agent/bin/
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```
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## Daytona Network Restrictions
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Daytona sandboxes have tier-based network access:
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| Tier | Network Access |
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|------|----------------|
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| Tier 1 & 2 | Restricted. **Cannot be overridden.** AI provider APIs blocked by default. |
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| Tier 3 & 4 | Full internet access. Custom allowlists supported. |
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If you're on Tier 1/2 and agents fail immediately, you have two options:
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1. **Upgrade to Tier 3+** for full network access
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2. **Contact Daytona support** to whitelist `api.anthropic.com` and `api.openai.com` for your organization
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The `networkAllowList` parameter only works on Tier 3+:
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```typescript
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await daytona.create({
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snapshot: "my-snapshot",
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envVars: { ANTHROPIC_API_KEY: "..." },
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networkAllowList: "api.anthropic.com,api.openai.com", // Tier 3+ only
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});
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```
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See [Daytona Network Limits documentation](https://www.daytona.io/docs/en/network-limits/) for details.
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